Experienced Veterinary Customer Service Representative wanted:

Full-time or Part-time, permanent position.

About Us:

Gateway Pet Hospital is a well-equipped neighbourhood clinic which has been in its current modern South Kitchener location since 2011. We are committed to providing exceptional care for small companion animals. We pride ourselves on our clinic’s family feel, and strive to keep our clients informed about their pet’s health with personalized, open communication. At our core, we are animal lovers and treat all patients as if they were our own pets.

About You:

You are an animal lover first and foremost, with a passion and dedication to provide an excellent and compassionate customer service experience each and every time clients and their pets interact with the practice in any capacity. You are skilled at multitasking, able to balance required daily duties with the unpredictability of answering the phone. You are able to follow protocol to ensure effective flow of people, pets and appointments, but are also able to problem solve on your own when required.

As our Ideal Candidate, you have the following experience, skills, and abilities:

• Minimum 1 year of experience in a Veterinary Reception role
• Flexibility to work a variety of morning, evening, weekday and weekend shifts
• Excellent oral and written communication skills and attention to detail
• Superior multi-tasking abilities in a fast-paced environment

The duties of this role include greeting clients both in person over the phone and by Email, scheduling appointments, attending to client questions, setting up new clients and patients, preparation and maintenance of medical records, completing over-the-counter sales, and maintaining communication with Veterinarians and Technicians to ensure efficient workflow throughout the day. Computer skills and experience with Avimark are an asset.

Why Work with Gateway?

We offer a competitive wage commensurate on experience, a benefit plan, paid CE, 3x uniforms and pet care discounts.

Please email cover letter and resume to [email protected]

Part-time (Evenings & Weekends) Associate Veterinarian position available:

Gateway Pet Hospital is a well-established small animal veterinary practice in Kitchener, looking for an experienced Veterinarian to join our team who is passionate about maintaining the human-animal bond, enjoys collaborating with their colleagues, is confident performing surgical procedures of all types and thrives in a faced-paced work environment. 

We are proud to offer a modern, well-equipped hospital to practice the best possible medicine. We have on-site ultrasound, digital full-body and dental radiographs, Idexx in-house lab machines (Catalyst and Procyte), multi-parameter Cardell monitor and a dedicated comfort room for clients during end of life appointments. We take Fear-Free visits seriously especially while we continue to work curb-side during COVID-19. We are also offering telemedicine for our clients by phone call or Zoom if they cannot get into us.

We are normally open 7 days a week to maximize patient care, but right now our team’s mental health is our utmost priority and have decided to temporarily close Sundays while we are at our busiest, to ensure everyone gets the rest they need.

Our entire team is dedicated to optimal client communication and patient care, we are very service driven and prefer to operate with a full team and high staff:patient to maximize client and patient care. 

Salary and benefits are negotiable.

Please email cover letter and resume to [email protected]