Experienced Veterinary Customer Service Representative wanted:
Full-time or Part-time, permanent position.
Gateway Pet Hospital is a well-equipped neighbourhood clinic which has been in its current modern South Kitchener location since 2011. We are committed to providing exceptional care for small companion animals. We pride ourselves on our clinic’s family feel, and strive to keep our clients informed about their pet’s health with personalized, open communication. At our core, we are animal lovers and treat all patients as if they were our own pets.
You are an animal lover first and foremost, with a passion and dedication to provide an excellent and compassionate customer service experience each and every time clients and their pets interact with the practice in any capacity. You are skilled at multitasking, able to balance required daily duties with the unpredictability of answering the phone. You are able to follow protocol to ensure effective flow of people, pets and appointments, but are also able to problem solve on your own when required.
As our Ideal Candidate, you have the following experience, skills, and abilities:
- Minimum 1 year of experience in a Veterinary Reception role
- Flexibility to work a variety of morning, evening, weekday and weekend shifts
- Excellent oral and written communication skills and attention to detail
- Superior multi-tasking abilities in a fast-paced environment
The duties of this role include greeting clients both in person over the phone and by Email, scheduling appointments, attending to client questions, setting up new clients and patients, preparation and maintenance of medical records, completing over-the-counter sales, and maintaining communication with Veterinarians and Technicians to ensure efficient workflow throughout the day. Computer skills and experience with Avimark are an asset.
Why Work with Gateway?
We offer a competitive wage commensurate on experience, a benefit plan, paid CE, 3x uniforms and pet care discounts.
Please email cover letter and resume to [email protected]