MARCH 21st 2022

FOR ALL PERSONS ENTERING GATEWAY PET HOSPITAL 

  • If you are experiencing symptoms, or have been advised to isolate, we can make appropriate alternative arrangements for your pet.  This might include:
    • Rescheduling your appointment
    • Having a friend or family member bring your pet to the appointment.
    • Depending on the circumstances, it might be appropriate to conduct the appointment curbside and masked.

APPOINTMENTS WITH THE VETERINARIAN: 

  • 1 day prior to your appointment, you will receive an email with a link to our Pre-Appointment Form.
  • 1 person will be permitted to accompany the pet into the appointment.
  • We recommend mask use during these appointments due to limited ventilation and close contact in examination rooms
  • Curbside appointments are available upon request for any clients that wish to remain in their vehicle or outside while their pet is being examined.
  • On arrival for your appointment, park in one of the designated parking spots if possible. PLEASE STAY IN YOUR VEHICLE.  There will be instructions on the parking spot sign directing you to TEXT ONLY 226-533-1659 or PHONE 519-653-1003
  • Include your first name and last name, pet’s name and your spot number.  A veterinary team member will return the text and/or call you as soon as possible.
  • We will call to discuss the reason for your pet’s visit from the comfort of your car to minimize the amount of time in the exam room. You will then be advised to meet us with your pet at the front door. Please ensure your pet is on a secure leash or in a secure carrier. You and your pet will be taken into an examination room where you will meet with a veterinarian.
  • When the appointment is finished you will be directed to the reception desk where you can then pay your invoice. We now offer secured credit card storage in our system. Please let our staff know if you would like to use this option.
  • If you choose to stay in your car during the examination, your pet will be accompanied into the clinic by one of our staff members. The veterinarian will call you at the desired number during the examination to discuss your pet’s health and plan.  Note that the veterinarian may call from a cell phone, in which case the caller ID will say “private caller”.

EUTHANASIAS

  • For compassionate reasons, we will allow up to two family members to enter our hospital during euthanasia’s.
  • We recommend mask use during these appointments due to limited ventilation and close contact in examination rooms

APPOINTMENTS WITH A REGISTERED VETERINARY TECHNICIAN 

  • If you feel your pet needs to be seen by a veterinarian, please call us so that we may schedule accordingly.
  • Curbside appointments are available upon request for any clients that wish to remain in their vehicle or outside while their pet is being examined.
  • 1 person will be permitted to accompany the pet into the appointment.
  • We recommend mask use during these appointments due to limited ventilation and close contact in examination rooms
  • On arrival for your appointment, park in one of the designated parking spots if possible. PLEASE STAY IN YOUR VEHICLE.  There will be instructions on the parking spot sign directing you to TEXT ONLY 226-533-1659 or PHONE 519-653-1003
  • Include your first name and last name, pet’s name and your spot number.  A veterinary team member will return the text and/or call you as soon as possible.
  • We will call to discuss the reason for your pet’s visit from the comfort of your car to minimize the amount of time in the exam room. You will then be advised to meet us with your pet at the front door. Please ensure your pet is on a secure leash or in a secure carrier. You and your pet will be taken into an examination room where you will meet with a Registered Veterinary Technician.
  • When the appointment is finished you will be directed to the reception desk where you can then pay your invoice. We now offer secured credit card storage in our system. Please let our staff know if you would like to use this option.
  • If you choose to stay in your car during the appointment, your pet will be accompanied into the clinic by one of our staff members.

TELEMEDICINE:

  • We continue to offer telemedicine appointments for appointments that may not require an in-clinic visit.  This is an excellent way to get a one-on-one phone or video conference with the doctor from the comfort of your home. The doctor can view your pet on video and/or view pictures that are sent in advance. Any medications can be prepared for pickup, please allow at least 2hours for our team to prepare medications. There is a reduced fee for telemedicine appointments.  If the veterinarian decides that your pet needs to be seen, you will only pay the difference between the telemedicine exam and in-clinic exam.
  • Send any relevant pictures to [email protected] at least 24 hours in advance of your scheduled appointment if possible.
  • Fill out the online Gateway Pre-Appointment Form if possible. https://gatewaypethospital.com/appointment-questionnaire/
  • For telephone consultations, please ensure that we have the correct phone number to contact you at, and ensure you are available at the scheduled time of the appointment. Be aware that telemedicine appointments may run behind schedule, but typically no more than 5-15 mins.  The caller ID for your telemedicine call may say “private number”.
  • PAYMENT OPTIONS: A credit card number will be taken at the time of booking your appointment.

CURRENT PROCEDURE FOR CONTACTING US:

Our phone lines continue to be extremely busy and we appreciate that it is difficult to get through to us at times.  We are doing our best to keep phone lines open by maximizing the use of email and online ordering.

  • FOOD ORDERS: We encourage you to call in advance to ensure we have your food in stock. You can prepay and we will have your items ready for you for quick pick up.
    • Try our Webstore for online ordering. Your food can be delivered right to your home. Here is the link:  https://www.myvetstore.ca/
    • Email us at [email protected] (please allow 24 hours for responses)
    • Call us at 519-653-1003
  • MEDICATION ORDERING: Please allow 5-7 days for medication refills. If your refill is urgent, please let a team member know. To contact us:
    • Email us at [email protected] (please allow 24 hours for responses)
    • Call us at 519-653-1003
  • BOOKING APPOINTMENTS: Appointment volume is very high at this time. We encourage you to book routine health appointments well in advance.
    • Visit our website and click the “request an appointment” button for non-urgent appointment requests at gatewaypethospital.com
    • Email us at [email protected] (please allow 24 hours for responses)
    • For all urgent appointment needs, call us at 519-653-1003
  • SPEAKING WITH A TEAM MEMBER: If you need to speak with one of our team members about your pet’s health, please be aware that we are experiencing a very high number of appointments and calls at this time. It may take 24-48 hours or more to respond to non-urgent questions. Please inform a team member if your request is urgent
    • Call us at 519-653-1003
  • Email us at [email protected]

CURRENT PROCEDURE FOR FOOD AND MEDICATION PICKUP

  • COME INTO THE BUILDING: Clients may enter the facility to pick up and pay for food and medications, we require that our clients wear a mask.
  • PRE-ORDER AND PRE-PAY FOR ITEMS: Call us or email us, or visit our online webstore in advance to ensure we have your items ready for you on arrival. If you are able to pre-pay for your item, it will also make pickup more efficient.
  • CURB-SIDE:  If you prefer to continue curb-side services, call 519-653-1003 (calls only) or text  (226) 533-1659 (texts only)  on arrival and we will assist you.